Find answers about equipment, insurance coverage, delivery, and how we work with you and your care team.
Feroz Medical Supplies is a full-service, Medicare-approved Durable Medical Equipment (DME) supplier based in Los Angeles, CA. We have been serving patients and healthcare providers throughout Southern California since 2002, specializing in mobility devices and complex rehab equipment.
We serve patients across Los Angeles County, Orange County, the Inland Empire, Ventura County, San Bernardino County, and San Diego County. Our team is based in Los Angeles and can arrange delivery or in-person consultations throughout Southern California.
The process begins with a referral from your physician or therapist. Once we receive a prescription and supporting documentation, we handle the insurance verification, authorization, and equipment selection — keeping you informed at every step. If you need any guidance or help getting started, don't hesitate to contact us.
Yes. Medicare and most insurance plans require a physician's prescription and, in most cases, a clinical evaluation by a physical or occupational therapist before equipment can be authorized and provided.
We specialize in mobility equipment such as custom manual and power complex rehab wheelchairs (CRT) and related mobility accessories. We also carry a range of other Medicare-covered DME products including walkers, rollators, and bathroom safety equipment.
Yes. Complex rehab wheelchairs are configured specifically for each patient in collaboration with a physical or occupational therapist. Seat dimensions, support systems, positioning components, and drive controls are all tailored to your clinical requirements.
Timelines vary depending on authorization requirements and equipment type. Standard mobility aids and braces are typically delivered within a few business days of authorization. Complex rehab technology and custom power and manual wheelchairs typically take several weeks from the time of order, as each chair is custom-built to the patient's specific needs.
Yes. We provide repair and service support for equipment we have provided. For repairs on equipment obtained elsewhere, please contact us and we will do our best to help or direct you to the appropriate resource.
Yes. Feroz Medical Supplies is a fully enrolled, Medicare-approved DME supplier. We accept Medicare Part B for covered equipment, which includes power wheelchairs, manual wheelchairs, and other eligible mobility aids.
In addition to Medicare, we work with Medi-Cal, Medi-Medi (dual-eligible), PPO plans, and select other insurance providers. Most plans require prior authorization before equipment can be ordered. Our team handles the entire process and verifies your benefits upfront so there are no surprises.
Medicare Part B covers 80% of the approved amount for covered DME after your deductible is met. You are responsible for the remaining 20% unless you have a supplemental policy. Prior authorization is required for most power wheelchairs and complex rehab technology.
Medical necessity means a physician or qualified clinician has determined that the equipment is clinically required based on your specific health needs and daily functional limitations - not simply for comfort or convenience. Insurance providers, especially Medicare, use medical necessity as the primary basis for approving DME coverage. Supporting documentation typically includes a Letter of Medical Necessity (LMN), relevant clinical notes, and a prescription for the recommended equipment. A face-to-face evaluation with the prescribing physician is also required. Our team works closely with your physician and clinical team to ensure all documentation clearly establishes medical necessity before any order is submitted.
We will work with you to explore your options. This may include filing an appeal with supporting clinical documentation, identifying alternative covered equipment, or discussing out-of-pocket pricing if that is the right path for you.
Typically we need a detailed written order (prescription), a face-to-face encounter or evaluation note, and relevant medical records supporting the need for the equipment. For complex rehab technology, a functional mobility evaluation from a physical or occupational therapist is also required.
We work directly with your physician, therapist, and any other members of your care team. We handle the documentation requests, follow up on outstanding items, and keep everyone informed throughout the authorization process.
Yes. Caregivers and healthcare providers contact us regularly on behalf of patients. We are happy to answer questions and begin the intake process with an authorized representative.
Yes. We deliver and set up equipment directly at your home throughout our service area. For complex rehab equipment, a trained specialist will visit to ensure proper fit, adjustment, and patient education before we leave.
Delivery fees, when applicable, are disclosed upfront before your order is confirmed. For most Medicare-covered equipment within our standard service area, there is no separate delivery charge.
Our technician will deliver and assemble the equipment, walk you through its use and safety features, and answer any questions you or your caregiver may have. For power wheelchairs, we ensure proper programming and fitting before completing the visit.
Contact us directly. We are committed to resolving issues promptly, whether that means a return visit to adjust, repair, or replace equipment. Patient satisfaction and safety are our priority.
We provide repair and service support for equipment that only we have supplied. If your equipment was obtained elsewhere, contact us and we will do our best to assist or connect you with the right resource.
Call us at (323) 263-3804 or send an email to ferozmedicalsupplies@gmail.com. Please have your equipment make and model on hand, along with a description of the issue. We will schedule a service visit or arrange for the equipment to be brought in, depending on the situation.
Medicare and most insurance plans do cover medically necessary repairs to covered equipment. Coverage depends on the nature of the repair and whether the equipment is still within its useful life period. We will verify your benefits before any service work begins.
Minor repairs and adjustments are often completed during the initial service visit. Parts that need to be ordered may take additional time. We will give you a clear estimate once we have assessed the issue and will keep you updated throughout.
Yes. Routine maintenance, including tire checks, battery servicing on power chairs, and hardware adjustments, helps extend the life of your equipment and ensures it operates safely. Contact us to schedule a maintenance visit.
